- We sell Digital Codes (NOT PHYSICAL MOVIES). If you have questions be sure to email us
- All code are tested before sending to the buyer. Due to the nature of digital codes as one-time use only, there are NO refunds. If you order a movie you already own, or redeem it incorrectly we will not be able to help you, it is critical that you follow the instructions in the email that is sent to you on the proper way to redeem each movie.
- Typically all the movies marked HD will redeem as HDX at VUDU.com. We don't advertise HDX because we can't guarantee that they will redeem that way. The studio will set redeeming rights which we have no control over.
XML codes consider them SD in Definition as we can not determine their quality even though most of these codes are pulled from Blu-rays these are all legacy codes and studio set most of these as SD definition . We will not refund a movie that does not redeem in HD, we can not guarantee the definition of each redemption. The production studios ultimately have control over what definition will be redeemed from the code. Even though the code is from the Blu-Ray release of a certain movie, it is not 100% guaranteed that it will redeem in High Definition format. This being said, we do test our codes, and rely on customer feedback to inform us of which titles are not redeeming in High Definition. If a title is not redeeming in HD and we have been informed we will discontinue labeling that product as HD.
- We check the store several times a day and send out orders and we guarantee your order will be emailed to you within 24 hours, but usually it is a couple hours at most . Nothing is sent automatically and orders are reviewed and processed manually.